Karen Stokkeland

Karen Stokkeland

Please visit LinkedIn for the latest version of my resume.

Please visit LinkedIn for the latest version of my resume.

Resume

Karen Stokkeland

176 Horizon Ln, Candia, NH 03034


Digital Project Coordinator with success in planning, implementing, documenting, and coordinating solutions in support of global business objectives. Self-starter that drives forward, gives direction and shows strong leadership while keeping focus during fast placed deadlines. Ability to work within a team environment, eliminate blockers, and find quick and successful resolutions.

Experience

Jan 2014 - Present
Ecco Shoes, Londonderry, NH

  Digital Project Coordinator, Sep 2017 - Present

  • Project Lead over the launch of 3 Commerce Cloud sites; Korea, Singapore, Australia, Live 2018 (Market Scope & Release Timeline/Training/Storefront Setup/Instance Validation Testing/Support Product Owner)
  • Project Lead on various projects (POD Move/implementation non-commere site/Google Tag Manager Integration/Channable System Integration)
  • Coordinate with the Product Owner to launch Salesforce Service Cloud in the USA, 2019
  • Manage the Salesforce Service Cloud Implementation in Canada and Australia, 2019
  • Manage Alignment of Salesforce Service Cloud with Product Owner, Internal & External Vendors for UAT, Sprint Backlog, Requirements Gathering, Business Cases
  • Support Delivery Manager on various small projects related to Commerce Cloud
  • Lead external QA (quality assurance) team
  • Provide website support to global markets in 6 countries
  • Manage UAT (user acceptance testing) across 6 global sites
  • Mentor and lead global application support staff (Ecommerce, Demandware)
  • Create/Maintain Knowledge Base in Atlassian Confluence & Service Now
  • Salesforce Commerce Cloud Power User (users/roles/permissions/custom objects/jobs/site preferences/training/site development/setup/account manager)

  IT Application Supporter Demandware, Jan 2015 - Sep 2017

  • Maintain and Troublshoot Ecommerce platform, 2 domestic and 5 international websites, order flow, inventory, catalog, and integration/automation. (Demandware, Mainstreet, Cybersource, SAP)
  • Migration of Demadnware platform - Development/Support Vendor
  • Significant contributor to launch 2 international Demandware Ecommerce sites, Live July/August 2016 (Korea,Japan)
  • Launch and Support of Omni-Channel/Retail application and technology
  • Manage vendors in projects, enhancements utilizing Atlassian JIRA
  • Manage UAT Testing
  • Support Google Analytics, Google Tag Manager, Tealium, MyBuys, PowerReviews
  • Planned and Designed new Extranet US
  • Mentor and lead global application support staff (Ecommerce, Demandware)

  Customer Service Associate, Jan 2014 - Jan 2015

  • Answer and process consumer requests
  • Order management (Demandware, SAP, Extranet)
  • Identify and propose solutions/remedies to improve customer service process
  • Other duties as assigned

Jul 2005 - Mar 2013
Zippo Manufacturing, Bradford, PA

  Marketing Associate, Mar 2011 - Mar 2013

  • Zippo.com update project 2011 team member; online store, customization options, contemporary design, dynamic content, analytics, and reporting.
  • Manage online product launches, content and copy, staging and production, html/css correction/design, working closely with licensing department during project setup and workflow, completing deadlines on short and rapid schedules. This includes new products, image library designs, promotions, cross and upsells, and lifestyle categorization.
  • Design, produce, supply, and deploy photography/graphics for static and promotional design objects throughout zippo.com.
  • One year after website, and multiple campaign launches, we achieved positive impacts; page views up 71%, new visitors up 70%, returning visitors up 31%
  • Provide reports, analytics, statistics, and create presentations and postings.
  • Supply and maintain assets, and monitor all international Zippo websites.
  • Review functionality of order processing, custom imaging, and engraving.
  • Training of staff, content management, html/css, order system, sharepoint, and more.
  • Assist with development of web and e-marketing campaigns, content management of other Zippo owned web sites. Track web, graphic, and writing requests.

  Marketing Assistant, Oct 2007 - Mar 2011

  • Coordinate the launches on zipporetailer.com, zippo.com, zippocasemuseum.com, and consumer email campaigns.
  • Monthly sales reports, board reports, hard and electronic filing, create and maintain spreadsheets.
  • Launching new products, write descriptions/text for online store, maintenance of zippocasemuseum.com and zippo.com product additions/removals, text, and taglines
  • Answer calls, enter online orders for zippocasemuseum.com
  • Training of new staff for POS, computer usage, product information knowledge, customer service, engraving, and repairs.
  • Create and set up new displays, maintain inventory levels, general upkeep, customer service, product repairs, engraving, packaging and shipping.
  • Achieved daily sales goals, working cross and upsells, and customer interaction.
  • POS reporting, store open and close, credit/cash handling, deposits.
  • Receptionist fill in, answering phone, directing calls, process repairs, entering data.
  • Pitney Bowes, UPS and FedEx shipping.
  • Hazmat certified training

  BLU Assembly, Quality, Fuel Line, Emblems, Jul 2005 - Oct 2007

  • Inspector and assembler of Zippo BLU butane lighter products
  • Quality control assistance
  • Handling and staging of supplies and products
  • BLU automated manufacturing lines, fuel plant manufacturing line
  • Emblem attachment/assembly

1999 - 2005
Hostess – Sports Cafe, Bradford PA

  • Oversee daily operations and managed 7 staff members
  • Trained new employees and ensured quality customer service
  • Managed POS computer system and troubleshoot problems.
  • Assisted with catering various functions, and fundraisers
  • Primary contact for customer service problems
  • Assigns jobs for productivity of people flow

Education

Web Design & Interactive Media, Associate of Science degree, GPA 3.94
  Apr 2012 - Mar 2014, Art Institute of Pittsburgh, Pittsburgh Pennsylvania

Business, Associate of Arts degree, GPA 3.67
  Apr 2005 - Mar 2007, University of Phoenix, Phoenix Arizona

Training

Jul 2012 Intermediate Photoshop CS5, University of Pitt, Bradford PA
Apr 2012 Google Analytics - Intermediate Analysis Training, Erie PA
Dec 2011 Advanced Microsoft Excel 2007, University of Pitt, Bradford PA
Nov 2011 Introduction Microsoft Excel 2007, University of Pitt, Bradford PA
Nov 2011 Intermediate CSS/XHTML, University of Pitt, Bradford PA
Sep 2011 Introduction to CSS/XHTML, University of Pitt, Bradford PA